Archive for the ‘Uncategorized’ Category

How’s Your Vocabulary?

Tuesday, June 15th, 2010

In a headline by the Independent online newspaper today, some confusion was created regarding recent trends in the food prices in the UK. The phrase “plunging food inflation” left me wondering if prices were going up or down. I don’t think that it’s British understatement; rather I suspect it’s that the journalist couldn’t think of the right word to use.

Londres - Fleet Street
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Even the article itself isn’t all that clear. It was only after reading it through a few times that I was able to ascertain that what he really meant to say was that prices had fallen. Well, why not just say so? The word is deflation. What’s so hard about that?

If we can’t rely on people who write for a living to say what they mean, what chance do the rest of us have? May be Fleet Street could use a remedial course in vocabulary.

Bruce Hoag, PhD, CPsychol
Work Psychologist

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Bullies at Work

Saturday, June 12th, 2010

It pains me whenever I read about, hear of, or observe bullies at work. This problem never seems to go away, and apparently it’s on the increase. Maybe you’re experiencing it even now.

One of the most troubling things about this behavior is that it occurs within the managerial ranks.  The primary reason, of course, is that these people feel threatened in some way. It could be that they’re failing to meet their sales targets, complete projects on time, or are worried about their own jobs. One way or another, however, they have doubts about their competence, and this constantly haunts them. Bullying at work is all too often the only way they can overcome this feeling.

Bullying on IRFE as of March 5, 2007 (the firs...
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Bullying at work, even by supervisors, however, doesn’t have to be tolerated by anyone. But, unless you want to lose your job, you need to develop a game plan to combat it; after all, it is a battle of wills.

Confrontation is an effective tactic, but only if the people against whom it is directed don’t feel that they have any recourse of their own. In other words, while firing you may be within their authority, justifying it may be much more difficult, especially if there are mitigating circumstances.

A good starting point is to mentally identify bullies at work, make notes of their tactics, and then think about how you would cope with it. If it’s already happening to you, then think over the past occurrences. Identify the trigger points and the circumstances in which the bullies seem to feel comfortable enough to behave as they do. Write out an effective script for how you will respond the next time it happens. Rehearse it until you can say it with conviction. Then you’ll be ready for it the next time.

Bruce Hoag, PhD, CPsychol
Work Psychologist

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Remember the Important; Forget the Urgent

Wednesday, June 9th, 2010

In a recent story, the Independent newspaper reported how one woman responded when fire broke out in her house. As soon as she became aware of the emergency, she gathered up her four greyhound dogs and her son and ran out the door to safety.

When the fire brigade arrived, they asked her if everyone was out of the house. It was only then that she remembered that her grandson was still sleeping inside. Fortunately, firemen were able to rescue him, and so the drama didn’t turn into a crisis.

2june 2007 559
Image via Wikipedia

When I read this, I was reminded of how often the urgent gets our attention before the important. It’s easy to be regularly overtaken by events, and as a result keep putting off the most important things in our lives. Even at work, we’re not immune to these pressures.

If you find that you’re constantly putting off the important to deal with the urgent, then you’re headed for trouble. There’s a good reason why some things are important and others are not.

It’s all too easy to be critical of this poor woman who was used to having her son and dogs with her, but less so her grandson. Before we rush to judgment, we need to look closely at our own responsibilities.

Bruce Hoag, PhD, CPsychol
Work Psychologist

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Is It Time to Change Your Passwords?

Wednesday, June 9th, 2010

On a recent visit to England, I helped a 80-something/70-something couple set up their new computer. Others had installed software and obtained an internet connection; but this couple found it a challenge to get to their email page. Thankfully, they were using their ISP for email, rather than Outlook, etc. As you would have done, I simply made their email log-in page their homepage. I also added a couple of other sites that they wanted to use regularly so that when they opened the Web, everything that they would normally use it for was right there in front of them.

Throughout the time while I was helping them, they each of them took notes. This may seem humorous to some, but I remember doing exactly the same thing until I got the hang of things, too.

One question that came up was what to use as a password. They wanted to use the same one for everything. I explained why it was important to create strong passwords and to make them different from one another. They easily convinced themselves that no one would want to hack into their email because they didn’t have anything that was important in their Inbox.

Hold that thought.

A couple of days ago, I received an email from a friend of mine who seemed to be stranded in London. This was the result of having been mugged. They lost all the cash and credit cards. The US Embassy had been of no help, and the hotelier was demanding payment before he would let them leave. (Some hotels, I think, still hold onto the passports of foreigners.)

I knew this person from a time when we had both lived in England, and I knew that she visited friends there periodically. I also knew that society was getting more violent, even in the UK; but I was surprised to hear that she and her family had been mugged. Even so, I responded sympathetically. Almost immediately, I got another message thanking me for writing and asking for about $1600 to be transferred to her via Western Union.

I was aware that these kinds of requests needed to be verified, so I asked her for a telephone number so that I could call her. This took a little while, which surprised me; but eventually I was given a number. It wouldn’t connect on Skype. Suspecting that this was a mobile number, I sent another message suggesting this and asked for a landline number instead. I didn’t receive a response. Eventually, I used a regular telephone to call the number. The connection was very poor. When I asked for my friend, the other person put the phone down.

At this point, another friend told me that this was a scam. Fortunately, I was able to confirm this by calling them in the States. The first thing her husband said when he answered the phone was, “Have you been getting weird emails from us?” Too right!

Her email account had been hacked. My friends couldn’t get into the account to do anything because the hackers had changed the password. The hackers then proceeded to send a message like the one I received as a BCC to people in the address book.

So that brings me back to the title of this post. Is it time to change your passwords? May be you don’t think there’s anything of value in your Inbox. If that’s what you’re thinking, then you’d be very wrong. That’s not the issue. The thing that makes your Inbox valuable is your password, because once it’s been compromised, you no longer have control over it or anything in it.

We all know that crooks become more sophisticated every day and use clever technology to try to get our money. Change your passwords today. Even adding just an additional character to the ones you use can thwart the most determined scoundrels. And make sure they all are at least seven (7) characters long.

Bruce Hoag, PhD, CPsychol
Work Psychologist

Double Standards Online

Tuesday, June 8th, 2010

I’m sure you’ve all heard more than enough about the great oil leak in the Gulf of Mexico. It has had the dubious distinction of beating almost every other story of note “below the fold.” Even the usual Israeli shenanigans has had to share the limelight with BP.

The latest in the saga is that BP has bought Google Adwords such as “oil spill” and then linked them to pages that contain information they’ve written about it. Some in the media are complaining that this behavior is unethical because it bumps more “legitimate” news stories about the problem further down the search results.

A BP sign outside a BP Garage in Portsmouth, E...
Image via Wikipedia

What utter horse-pucky! Adwords is there for all to use, BP included; and there’s no reason why it’s okay for one person, company or group to use them, but not another. In case no one noticed, that’s what social media is all about. Those who are crying foul are just sore losers. They didn’t think of it first, and now they’re mad because someone else did. Like so many things, the truth is obscured by the whining. The real issue is whether or not people will be more likely to read what BP has to say about the issue, or what the critics have to say. Poor sweet babies! Someone fetch them a lollipop!

Bruce Hoag, PhD, CPsychol
Work Psychologist

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When Will the Press Tell Us Something We Don’t Know?

Tuesday, June 1st, 2010

Years ago, Neil Postman wrote a book entitled, Amusing Ourselves to Death. This little book stated that the telegraph enabled millions of people to learn when Queen Victoria of Great Britain had a cold. He said that news of that nature, and most everything that has since followed, is written for our entertainment. That is, that whether or not we know about it, we can’t do anything about it, and ultimately is has no bearing on our personal lives.

Have you ever thought of CNN, Fox News, or the BBC like that? The next time you watch the news, ask yourself which, if any, of the “news” affects you enough that you have to act differently as a result. The answer you get might be all it takes for you to switch it off!

You won’t be surprised, I don’t think, when I tell you that I rarely read any newspaper. This has it’s roots from what might be referred to as my “paper round period.” In my mid-teens, I had a paper round, or route if you prefer. Each day a couple of hundred newspapers would be delivered on my driveway. I would have to fold them, pack them into my bicycle baskets, and the deliver them to subscribers. Tuesdays, I think, the paper was thin enough that I could get carry them all in one trip. Wednesdays and Sundays had a lot of advertising, and consequently several trips had to be made.

Anyway, one couldn’t help reading some of each issue while folding and putting a rubber band around them. After awhile, I realized just how little information of any use was found in the newspaper.

I tell you all this because I’m on holiday in England right now, and the friends with whom I stay are regular readers of The Independent, a national newspaper that isn’t afraid to criticize anyone. Of the papers available to the public, I prefer this one; but as I already said, I rarely read it.

So, I have here in front of me a column by Simon Read, from the Your Money section. The headline reads “I want to buy a property but I’m confused about mortgage rates and leases.’ Well, you’re not the only one sweetie. The person who’s asked Mr Read the question is Amy Cuthbert, and her picture at the top of the page adds to the human element of the story. Of course, the article that follows does nothing to answer her question. Mr Read has simply restated the questions about types of mortgages and leases, and has stated what the options are in general. But, there no mention of what I would call “useful” information.

For example, he says that the interest rates for fixed rate mortgages are high than for tracker mortgages. Then he says that fixed-rate deals provide mortagees certainty in what their monthly payments would be (duh!!). He also mentions that when the fixed rate stops (that happens in Britain) and it returns to the flexible rate, that she could see a substantial rise in her payments. None of this is new information. At the very list, he should have provided an example with real numbers.

Sure, everyone’s circumstances are different, but why not say that the average house price is just over £224,000 (about $350,000), and that the average mortgage is £140,000. From that, Mr Read could calculate the average monthly mortgage payments for both a fixed rate and a tracker mortgage (I don’t know what these figures are, or I’d do it myself), and then state by how much those payments would increase if the interest rates were put up by 1/2 or a full percent.

There’s a radio program here called Money Box purports to answer listeners’ questions, but all I’ve ever heard them do is explain the tame options. With all the information that is now available on the Web, I’m surprised that anyone bothers to listen to the program at all.

So, for all you aspiring journalists and bloggers out there: let’s have some news reports that matter. Otherwise, spare the few trees that your paper will chop down so that they can’t print the useless drivel that we call amusement.

Bruce Hoag, PhD, CPsychol
Work Psychologist

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A Cautionary Tale

Thursday, May 27th, 2010

With apologies to Hillaire Belloc, I thought the title of this post to be particularly appropriate. Here’s why.

When it comes to computer gadgets, I’m a danger to myself and others. And this is kinda frustrating because it’s so much fun to push buttons on web sites and download software, files, and attachments. Before the Web really became interesting, I used to routinely disable my computer by deleting things out of the control panel that I ‘knew’ I never used. When the Web finally got into full swing, the number of possibilities became practically endless. That brings me to the subject for today.

This blog is run on or by WordPress. This means that there are an untold number of apps, plugins, and widgets from which to choose. The other day, at the suggestion of someone who judgment I trust, suggested that WordPress users install Twitter Tools. By then, I’d learned enough about WordPress to be able to install this stuff myself.

So, I downloaded the program, put it into the appropriate file on my web page, and went merrily on my way. Unfortunately, there was another program in there that automatically shortened URLs. It seemed like a good idea at the time, so I activated it as well.

After a couple of days, a friend of mine noticed that a sort of continuous loop had been formed on the blog. Because I had the blog connected to various social networks, when I posted something one place it automatically updated posts elsewhere. Unfortunately, this created a kind of perpetual motion. Altogether, about 40 unwanted messages were created.

Now this by itself was a nuisance, but not a huge problem. But, when I sent out the following -”Keyword stuffers are internet turkeys,” it became a self-fulfilling prophecy. It wasn’t long before it looked I was the one doing the stuffing. Fortunately, a friend of mine spotted the problem, told me what to do, and then un-indexed them all from Google.

So, the moral of the story is to not mess with the technology unless you know what you’re doing. There’s nothing more humiliating than living up to the otherwise low expectations of others.

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The Best Laid Plans of Mice and . . .

Thursday, May 27th, 2010

Those of you who are John Steinbeck fans will know that he wrote a book entitled Of Mice and Men. I’ve never read it, so I can’t tell you what it’s about; but it reminds of the adage concerning the best laid plans.

Anyway, I went for a bike ride in East Anglia today. (Anyone who complains about how flat this part of England is doesn’t ride a bicycle.) I probably covered 20+ miles of beautiful countryside. The ride was more demanding than I’m accustomed to because of the hills. In fact every time I went downhill on the route out I thought to myself that I’d have that hill to climb coming back.

I drove out to a friends house to collect the bicycle, lubed the chain, belted my water around my waist, and too off. It wasn’t long, of course, before I realized that I needed some water. I was relieved to discover there was some in my bottles. However, one had something growing around the inside of it and another tasted positively awful when I got to the dregs. It was all I had.

So I pressed on. About a quarter of the way, I came across a pub. I took the opportunity to buy two bottles of fresh water. The landlady offered to wash the bottles and even filled one of the with tap water. I thanked her, told her how wonderful it was to be back in England where people look after you, and kept riding.

After awhile, I realized that I didn’t have a skull cap with me. Not only that, but I had I had chosen not to bring goggles with me because I thought they were here already. When I discovered they weren’t, I had to use ordinary sunglasses. If you’re cyclist, you’ll recognize the significance of what I’ve related to you.

If you’re not, then I need to tell you that I wasn’t prepared for the ride. Now, I’m a seasoned rider. I’m not fast, and I don’t ride as far as others; but this is my third year, and I love it. So, why wasn’t I prepared?

I’d simply gotten so caught up in the euphoria of the training that I forgot about checking on the basics of the ride. I could have run out of water altogether. A slight drop in the temperature could have brought on hypothermia through my head; and the lack of goggles could have allowed something relatively large to fly into my eye. Any one of those things could have been serious, and all three could have made it impossible for me to continue or even get back.

The problem wasn’t poor planning. It was the failure to do what I knew I should have done. But, there was another factor thrown in. I was in somewhat unfamiliar surroundings. Oh sure, I had been to each of the villages I passed through many times before, but not on a bicycle. I was in such a hurry to ride that I didn’t take the time to think things through.

Companies do this all the time. They make careful plans, and then get complacent about following them. While it’s true that you can’t anticipate every eventually and therefore can’t have a back-up plan for everything, failing to follow the plan that you set up in the first place borders on carelessness.

I urge you to find a balance between making planning a means to an end or the end in itself. The former is the most desirable, but we’re all tempted to “wing it,” especially when the routine becomes, well – routine. Haste makes waste, or worse.

Bruce Hoag, PhD, CPsychol
Work Psychologist

http://www.p-advantage.com

Retaining Talent after the Recession

Monday, May 24th, 2010

To read this article, visit http://ezinearticles.com/?Retaining-Talent-After-the-Recession&id=4337899

Bruce Hoag, PhD, CPsychol
Work Psychologist

http://www.p-advantage.com

Leaving a Legacy

Monday, May 24th, 2010

Stephen Covey, in his book First Things First, reminds us that we should learn “to live, to love, to learn, and to leave a legacy.” While we’re exhorted to do all four are things in this life, only the last one is intended to carry on after we depart this world.

Being remembered for the right reasons

At one time or another, all of us wonder how we’ll be remembered. Some actually strive towards a particular goal, depending on their aspirations, talent, or wealth. Such legacies range from being a good parent, to being the best athlete in a given event, to endowing a university or humanitarian organization.

Being remembered for the wrong reasons

However, not everyone has such lofty goals. Donna Simpson, lives in New Jersey. She’s on a diet, and it’s not because she’s been watching The Biggest Loser. At present, she tips the scales at just over 600 lbs. That’s right, nearly one-third of a ton. That’s about 38 men’s bowling balls, nearly four Irish Wolfhounds, or one big gorilla!

But, that’s not good enough for Donna. She wants to weigh a half a ton – 1000lbs. The only thing she hope to accomplish by doing so is to hold onto the place she already has in the Guiness Book of Records as the fattest mother.

She spends $750 per week to support her 12,000 calorie a day habit and deliberately moves as little as possible so as to not hinder any weight gain, and it’s working. She can’t walk more than 20 feet without resting and uses a motorized scooter to do her shopping.

Why do people want to be famous?

The quest for fame, even for just a moment, reflects enormous personal insecurity. The reality TV shows prove that. Why else would people do these things, except to be noticed and remembered by others.

It may have been Ronald Reagan who said that a lot can be accomplished if no one cares who gets the credit. But, it’s because we want the credit that the path to fame is so crowded.

What will be your legacy?

More than one billion people are living in poverty right now. Sixteen thousand children, about one every five seconds, dies from a hunger-related disease; and in the United States, which has the highest income per capita in the world, 17 million households struggle to put food on the table  because they can’t afford it.

It therefore saddens me deeply that this misguided woman, who could feed four other people a week by herself, is determined instead to put it all on her own plate.

What will be your legacy?

Bruce Hoag, PhD, CPsychol
Work Psychologist

http://www.p-advantage.com

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