Yup. You read the title of this blog post correctly.
I’m teaching some MBA students a couple of hours away from where I live on Wednesday evenings beginning on the 31st, and I just telephoned my usual place for an overnight stay. After dialling the number, the recording told me that if I want Central Reservations, I needed to dial a further four digits. Upon doing this, the recording also told me that that number was not in service. I knew then that I was in for an interesting night.
I dialled ’0′ and got the main desk. After being told that they were full on the night I needed them, I mentioned my experience with the recording. The receptionist, a Mr Bag o’ Doughnuts, proudly told me that Central Reservations was closed on the weekends. I chuckled and suggested that a different recording ought to be used when that was the case. I was met with stony silence. For a moment, I didn’t know what to say when he didn’t say anything. (Figure that one out!)
So, I thanked him, and hung up.
What’s wrong with this picture? How hard is it to just redirect all calls to Central Reservations on the weekends to the main desk? Whatever happened to, “Yea. That’s a good idea. I’ll mention it to my supervisor on Monday”?
You’d think I was trying to rock the boat!
