Here's an excerpt from this extraordinary book!
"Managers show favoritism fundamentally when they apply policies or rules unevenly. The perception of many employees is that those at the bottom of the hierarchy are more likely to experience the letter of the law than those nearer the top, and that the degree to which directives are enforced has more to do with who you are or who you know, than what you do."
A fascinating look at why organizations are the way they are and how we can improve them. This well-written and accessible book offers intelligence, insight as well as practical advice. This is essential reading for organizational theorists as well as practitioners (Binna Kandola, Senior Partner, Pearn Kandola).
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